Delivery & Payment
Shipping costs
The shipping costs for premium vouchers sent by post within Germany and to other European countries amount to €4.50. For orders with an order value of 150 € or more, we deliver free of charge within Germany and to other European countries.
System charges
The system fee for Print@Home voucher orders amounts to 1.90 € per generated voucher.
The system fee is a third-party fee for generating and processing the electronically generated voucher code for immediate provision of the voucher as a Print@Home variant for printing out yourself.
This service offers you more flexibility when purchasing a voucher as well as additional security in case you lose the voucher or it gets lost in any other way.
Delivery time
Your order will be processed as soon as possible and shipped within 2-5 working days. Orders placed on Saturday and Sunday will be processed the following business day.
Print@Home vouchers will be sent to the e-mail address you provided when placing your order immediately after the order has been completed. The voucher is attached as a PDF document. If you have not received an e-mail, first check your SPAM folder. Alternatively, you can download your ordered vouchers again in the order confirmation. If you cannot find a mail with attachment, please contact our voucher management at [email protected]. For deliveries abroad, the delivery time depends on the country and the payment method. The delivery takes place after receipt of payment.
We assume no liability for delivery delays caused by Deutsche Post AG or DHL Express.
Shipping abroad
Orders from Austria, Switzerland and other European countries can also be ordered in our online shop. The shipping costs to other European countries amount to 4,50 €.
What payment options do we offer?
Orders can always be paid with the payment methods PAY PAL, Master Card, Visa Card, Apple Pay and Google Pay.
The following overview illustrates the payment options:
| Visa/ Mastercard | PayPal | Amazon Pay | Apple Pay | Google Pay | |
| Germany | yes | yes | yes* | yes | yes |
| Other countries | yes | yes | yes* | yes | yes |
*Payment with Amazon Pay is temporarily not possible when purchasing Print@Home vouchers.
The buyer bears the costs for the foreign transfer himself. As soon as the invoice amount is visible on the account of THERME ERDING Service GmbH, the vouchers will be sent. Please state your name, your complete address and your order numbers when making your transfer so that we can allocate your payment.
Payment for Print@Home vouchers is made by online bank transfer via Paypal, credit card (Mastercard, Visa) and Amazon Pay.
Missing delivery
The customer is obliged to contact THERME ERDING Service GmbH if he has not received the purchased items within two weeks of placing the order.
Contact under:
THERME ERDING Service GmbH
coupon management
Thermenallee 1
85435 Erding
E-mail: [email protected]
Fax: 08122/ 550 - 2559
Undeliverable consignments
If your order is returned to us with the note "undeliverable or recipient not identifiable", we will contact you as soon as possible by e-mail for address comparison. Your order will then be shipped again free of charge.
