Delivery & Payment

Shipping costs 


The shipping costs for premium vouchers sent by post within Germany and to other European countries amount to €4.50. For orders with an order value of 150 € or more, we deliver free of charge within Germany and to other European countries. 19.50 € will be charged for express shipping (only possible within Germany).  


System charges

The system fee for [email protected] voucher orders amounts to 1.90 € per generated voucher.
The system fee is a third-party fee for generating and processing the electronically generated voucher code for immediate provision of the voucher as a [email protected] variant for printing out yourself.

This service offers you more flexibility when purchasing a voucher as well as additional security in case you lose the voucher or it gets lost in any other way.



Delivery time 


Your order will be processed as soon as possible and shipped within 2-5 working days. Orders placed on Saturday and Sunday will be processed the following business day.

[email protected] vouchers will be sent to the e-mail address you provided when placing your order immediately after the order has been completed. The voucher is attached as a PDF document. If you have not received an e-mail, first check your SPAM folder. Alternatively, you can download your ordered vouchers again in the order confirmation. If you cannot find a mail with attachment, please contact our voucher management at [email protected]  

For a desired express delivery you will be charged 19,50 €. This shipment will be sent as a document shipment and must be received personally. Please note that for express delivery a signature may be required upon receipt of the delivery. The delivery takes place within the next working day with orders to 12 o'clock, otherwise delivery within two working days (except Saturday, Sunday as well as holidays). 

For deliveries abroad, the delivery time depends on the country and the payment method. The delivery takes place after receipt of payment. 

We assume no liability for delivery delays caused by Deutsche Post AG or DHL Express. 


Shipping abroad


Orders from Austria, Switzerland and other European countries can also be ordered in our online shop. The shipping costs to other European countries amount to 4,50 €. 


What payment options do we offer?


Orders can always be paid with the payment methods PAY PAL, Master Card, Visa Card or Sofortüberweisung. 

The following overview illustrates the payment options:  

  Visa/ Mastercard PayPal Immediate Bank Transfer Amazon Pay
Germany yes yes yes yes*
Other countries yes yes yes yes*

*Payment with Amazon Pay is temporarily not possible when purchasing [email protected] vouchers.


The buyer bears the costs for the foreign transfer himself. As soon as the invoice amount is visible on the account of THERME ERDING Service GmbH, the vouchers will be sent. Please state your name, your complete address and your order numbers when making your transfer so that we can allocate your payment.

Payment for [email protected] vouchers is made by online bank transfer via Sofortü, Paypal, credit card (Mastercard, Visa) and Amazon Pay.


Missing delivery


The customer is obliged to contact THERME ERDING Service GmbH if he has not received the purchased items within two weeks of placing the order.


Contact under:


coupon management 

Thermenallee 1

85435 Erding 

E-mail: [email protected]  

Fax: 08122/ 550 - 2559


Undeliverable consignments


If your order is returned to us with the note "undeliverable or recipient not identifiable", we will contact you as soon as possible by e-mail for address comparison. Your order will then be shipped again free of charge.