Delivery & Payment : Therme Erding

Delivery & Payment

Shipping costs 

 

The system fees for pure [email protected] voucher orders amount to 1.90 €. The shipping costs for premium vouchers sent by post within Germany and to other European countries amount to €4.50. For orders with an order value of 150 € or more, we deliver free of charge within Germany and to other European countries. 19.50 € will be charged for express shipping (only possible within Germany).  

 

Delivery time 

 

Your order will be processed as soon as possible and shipped within 2-5 working days. Orders placed on Saturday and Sunday will be processed the following business day.

[email protected] vouchers will be sent to the e-mail address you provided when placing your order immediately after the order has been completed. The voucher is attached as a PDF document. If you have not received an e-mail, first check your SPAM folder. Alternatively, you can download your ordered vouchers again in the order confirmation. If you cannot find a mail with attachment, please contact our voucher management at [email protected]  

For a desired express delivery you will be charged 19,50 €. This shipment will be sent as a document shipment and must be received personally. Please note that for express delivery a signature may be required upon receipt of the delivery. The delivery takes place within the next working day with orders to 12 o'clock, otherwise delivery within two working days (except Saturday, Sunday as well as holidays). 

For deliveries abroad, the delivery time depends on the country and the payment method. The delivery takes place after receipt of payment. 

We assume no liability for delivery delays caused by Deutsche Post AG or DHL Express. 

 

Shipping abroad

 

Orders from Austria, Switzerland and other European countries can also be ordered in our online shop. The shipping costs to other European countries amount to 4,50 €. 

 

What payment options do we offer?

 

Orders can always be paid with the payment methods PAY PAL, Master Card, Visa Card, Amazon Pay or Sofortüberweisung. Additionally for orders from Germany up to Euro 50,00 the payment method SEPA direct debit (not for [email protected] orders) is available.  

The following overview illustrates the payment options:  

Orders up to 50 € Sepa Direct Debit Visa/ Mastercard PayPal Immediate Bank Transfer Amazon Pay
Germany yes yes yes yes yes
Other countries - yes yes yes yes
Orders up to 50 € Sepa Direct Debit Visa/ Mastercard PayPal Immediate Bank Transfer Amazon Pay
Germany yes yes yes yes yes
Other countries - - yes yes yes

The buyer bears the costs for the foreign transfer himself. As soon as the invoice amount is visible on the account of THERME ERDING Service GmbH, the vouchers will be sent. Please state your name, your complete address and your order numbers when making your transfer so that we can allocate your payment.

Payment for [email protected] vouchers is made by online bank transfer via Sofortüberweisung.de, Paypal, credit card (Mastercard, Visa) and Amazon Pay.

 

Missing delivery

 

The customer is obliged to contact THERME ERDING Service GmbH if he has not received the purchased items within two weeks of placing the order.

 

Contact under:

THERME ERDING Service GmbH 

coupon management 

Thermenallee 1

85435 Erding 

E-mail: [email protected]  

Fax: 08122/ 550 - 2559

 

Undeliverable consignments

 

If your order is returned to us with the note "undeliverable or recipient not identifiable", we will contact you as soon as possible by e-mail for address comparison. Your order will then be shipped again free of charge.